NEED TO RETURN AN ITEM?

So we know what has been sent back to us we need to log your return on our system.
You can initiate a return by filling out our returns form and emailing to [email protected]

Faulty Returns

If an item is faulty on delivery this can be returned for credit or exchange.
Please provide information on the fault when submitting your return.

Non-faulty Returns

If for any reason you are unsatisfied with your goods and want to return your order you can do so within 7 days from the purchase date. The product must be in its original packaging, unused and in re-sellable condition. If the product does not meet the standard then an additional administration and packaging charge will be applied. If you request the goods to be returned then it is at your cost.

For goods that are returned to Celsus outside of the 7 days from the purchase date and are not faulty we will apply an administration fee of £5 for anything under the value of £100 and £10 for anything over £100.

 

To allow us to process returns when they arrive all parcels must include a completed form.

Return Address:

Celsus UK Limited - Returns
Unit 6 The Alpha Centre
Upton Road
Poole
BH17 7AG